Shipping policy
At The Essentials ZA, we currently ship to addresses within South Africa only, using Aramex door-to-door delivery.
1. Order Processing Time
Because we source stock from our suppliers as orders come in (rather than holding it in-house), please allow 8–11 business days for your order to be processed and handed over to Aramex for delivery.
You'll receive an email confirmation as soon as your order is placed, and another with your tracking number once it's dispatched.
Business days exclude weekends and South African public holidays.
2. Delivery Time
Once your order is handed to Aramex, standard door-to-door delivery typically takes:
| Area | Estimated delivery time |
|---|---|
| Major metros (Johannesburg, Pretoria, Cape Town, Durban) | 1–2 business days |
| Regional towns and cities | 2–4 business days |
| Outlying and rural areas | 3–5 business days |
Total estimated time from order to delivery: roughly 9–16 business days, depending on your location and stock availability from our suppliers.
Delivery times are estimates provided by Aramex and are not guaranteed. Delays can occur due to courier volume, weather, load-shedding, or address/access issues beyond our control.
3. Shipping Costs
- Free shipping on all orders over [R1000]
- A flat shipping fee of [R100] applies to orders under this amount
Shipping costs are calculated and shown at checkout before you complete payment.
4. Order Tracking
Once your order ships, you'll receive an email with your Aramex tracking number and a link to track your parcel in real time. You can also track your order via the Aramex website using this number.
5. Delivery Address & Access
- Please double-check your delivery address, unit/complex number, and contact details at checkout — we're not responsible for delays or lost parcels due to incorrect address information supplied by the customer.
- Aramex door-to-door delivery requires someone to be available to receive and sign for the parcel. If no one is available, Aramex will typically attempt redelivery or leave a card with further instructions.
- We currently do not offer collection points or locker delivery — all orders are delivered directly to your door.
6. Order Delays
If your order is taking longer than the estimated timeframe above, please email us at info.essentials@gmail.com with your order number and we'll investigate with our supplier and Aramex on your behalf.
7. Lost or Damaged Parcels
If your parcel arrives damaged, or doesn't arrive at all within a reasonable time past the estimate above, contact us at info.essentials@gmail.com within 7 days of the expected delivery date. We'll open a claim with Aramex and arrange a replacement or refund once the claim is resolved.
8. Contact Us
The Essentials ZA
Email: info.essentials@gmail.com